In Teneo, all dialogues are designed as flows. Flows contain the logic needed to resolve a specific question of the user.

Flows do what is needed to handle an intent of the user. They can be simple (e.g. a flow that answers the question "What kind of coffee do you have?") or complex (for example, a flow that helps the user book a flight), but they always represent some kind of pre-defined conversational pattern.

Watch the video for an introduction to flows in Teneo.


Flows in Teneo are represented graphically. Simple flows just contain a trigger that recognises the user's intent and an output that contains the answer.

Simple flow

More complex flows may contain many more elements like junctions & transitions, different outputs, links to other flows etc.

Complex flow

You can add as many flows to your solution as you like. Together the flows allow the user to have a conversation about different topics. You can read more on that in the Conversations chapter. This chapter focuses on some typical flow designs and the various features that can be added to your flows.

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